Return & Refund Policy

7-Day Return Window

You may request a return within 7 days of receiving your order if the product is unused, unopened and in its original packaging.

Damaged or Wrong Product

If you receive a damaged, expired or wrong product, contact us within 48 hours with a photo — we will replace it free of cost or refund you fully.

How to Request

Log in to your account, open the order and press “Request a return”, or contact us with your order number. Our team will arrange the pickup.

Refunds

Once the returned product reaches us and passes inspection, your refund is processed to your bKash/Nagad account or as store credit within 3–5 working days. Delivery charges are non-refundable.

Non-returnable Items

Opened or used cosmetics cannot be returned for hygiene reasons, unless the product arrived damaged.